Care & Warranty

Your jewellery has been thoughtfully designed and made to be worn, enjoyed and treasured for years to come. With a little care and regular maintenance, it can remain a part of your everyday life for generations.
Our relationship with you doesn't end when your piece leaves our studio. We're always here to help you look after it.

Caring for Your Jewellery

Fine jewellery is made to be worn, and over time, gold and platinum will naturally develop a soft patina through everyday wear. Small surface marks and a gentle softening of the polished finish are all part of this process, giving your jewellery a character that reflects the life you've lived in it.
To keep your piece looking its best, we recommend removing it during activities that may place pressure on the metal or settings, including exercise, heavy lifting, gardening and household cleaning.
Avoid exposing your jewellery to harsh chemicals, chlorine and abrasive surfaces. We also recommend removing your jewellery before swimming and applying skincare products.

Cleaning at Home

For most diamond and solid gold jewellery, a gentle clean at home is all that's needed to restore its sparkle.
Soak your piece in lukewarm water with a small amount of mild dishwashing liquid, then gently clean around the settings with a soft toothbrush. Rinse thoroughly and dry with a soft, lint-free cloth.
Some gemstones require more specialised care, so please contact us before cleaning if you're unsure.

Regular Servicing

Just like anything worn regularly, fine jewellery benefits from occasional maintenance.
We recommend having your jewellery professionally inspected every 12 months to check the condition of the settings, claws and stones.
We're always happy to welcome your jewellery back to our Surry Hills studio for a check and clean. More comprehensive workshop servicing, including polishing, refinishing and repairs, can also be arranged when needed.
If you notice a loose stone, change in a setting or any unexpected movement, we recommend removing your jewellery and contacting us before wearing it again.

3-Year Manufacturing Warranty

Every Union Studios piece is covered by a three-year warranty against manufacturing faults from the date of purchase, covering defects in the original craftsmanship and construction.
This warranty does not cover general wear and tear, accidental damage, loss, theft or damage resulting from improper care.
If an issue arises, please get in touch. We'll assess your piece and arrange any necessary repairs where a manufacturing fault is identified. Any repairs outside warranty will be quoted before work begins.
This warranty is provided in addition to your rights under Australian Consumer Law.

Insurance

A meaningful piece is often something you plan to wear for many years. If you’d like to explore jewellery insurance, Union Studios can refer you to Q Report Jewellery Insurance, available to Australian residents only.
You can learn more about Q Report, review the available policy information, receive an indicative estimate and apply directly through Q Report.
For our international clients, we’re happy to assist with insurance enquiries, valuations and supporting documentation where needed.

Always Here to Help

Whether your jewellery needs a little clean, an adjustment or a more thorough service, we're always happy to help.
Your piece was made to be part of your story, and we'd love to help you care for it for many years to come.