Frequently Asked Questions

Frequently Asked Questions

Product lead times
As all of our jewellery is handmade to order, production lead time is 4-6 weeks from when you receive your order confirmation. Timeframes are subject to change or delay during peak periods, so please contact us if you need your piece by a specific date.
General Wear
To preserve the lustre of your jewellery, avoid wearing your jewellery when cleaning, bathing, showering, swimming and particularly when going to the beach. Try to avoid chemicals, lotions or perfumes that get in direct contact with the jewellery as harsh detergents can damage the gold and create build up underneath the stone/s, causing a cloudy appearance. Avoiding this will protect your pieces and ensure generations of wear.
The best way to find your ring size is to have this professionally measured, so we strongly recommend you visit your local jeweller to obtain your correct measurements. Ring sizers are available online, though these are not the most accurate way to ascertain your size, so please bear this in mind before placing your order.
Repairs and Resizing
We offer repairs on all Union Studios pieces and depending on the design, resizing is available within a certain range. Please email our studio at and quote your original order number. Our studio will assist with your request and advise of the next steps. Resizing and general repairs take around 1-2 weeks.
If your jewellery has been worn frequently, it may need a little clean. The best way to do this is with a toothbrush and warm soapy water. Pour some warm water into a container with some dishwashing liquid and allow the piece to soak for 5 minutes, then rub the piece with soft pressure to free any dirt build up. Alternatively, send your piece into us for a full service and polish at our studio.
Keeping your jewellery in one safe place is essential so that you do not misplace your special pieces. When your jewellery is not worn, keep the piece stored in the Union Studios box or jewellery pouch, which you have received with your purchase.
We strongly recommend insurance for your piece as your warranty will not cover you for accidental damage that can occur in everyday life. We work closely with Q-Report jewellery insurance to cover repairs incase of accidental damage and replacement jewellery insurance for loss or theft. Please reach out to us for a quote for extra peace of mind.
All laboratory grown diamonds greater than 0.30ct come with digital and hard-copy certificates provided by the International Gemological Institute. We strictly source diamonds that have been marked and certified as grown, to promote consumer confidence and highlight the quality of our materials.

Shipping & Returns

Shipping & Returns

Shipping times will vary depending on your location. Shipping within Australia can take 1-4 business days to arrive. Overseas deliveries can take anywhere from 4-16 days. Please note that this does not include production timeframes. All parcels are insured and sent via express post or express international DHL. Please contact us should you require international shipping.

International shipping does not include any duty, custom or local import fees that may incur. As the recipient of the package, you are liable for all import duties, taxes and customs fees relevant to the country you are shipping to. Your local freight facility will contact you to pay these taxes in full in order to clear your package for delivery. These fees are not associated with Made By Union Studios.

Duties and Taxes
If you are located outside of Australia, you may be charged additional import fees and taxes depending on laws levied by the country you are shipping to. As the recipient of the package, you are liable for all import duties, taxes and customs fees relevant to the country you are shipping to. Your local freight facility will contact you for payment, prior to clearing your package for delivery. These fees are not associated with Made By Union Studios.
All Union Studios pieces are made to order according to your specifications and choice of materials so please choose carefully as returns for change of mind are not possible. Please take care when selecting your piece and contact our studio if you have any questions prior to placing your order. If you are returning an item due to a change in circumstances, please contact our team and we will try our best to accommodate. We offer a resale service of our pre-loved pieces to help find them a new loving home.
All pieces are under a lifetime warranty for any product or manufacturing fault. Repairs which are not considered to be the result of a product fault will be assessed and repaired for a fee. We recommend annual servicing of all stone pieces every 1-2 years to keep them in their best condition and to avoid damage. Reach out to our studio to find out more about our annual servicing policy. 
Please note that if our pieces are repaired or resized by any other jeweller, this warranty will be voided. We strongly recommend returning to us for any work required as we do not take any responsibility for other tradesmen's work. Repairs are quoted on a case by case basis.
Changing or cancelling your order
All Union Studios pieces are made to order to your specifications and choice of materials so please choose carefully as cancellations are not possible. Whether or not an item can be changed depends on how far it has progressed through production. Once your order has been confirmed and placed into production any requested changes must be submitted to US as soon as possible in writing. We will do our best to accommodate but cannot guarantee changes can be made and may be subject to additional labour and processing fees.
Made By Union Studios is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We may use this information to identify your orders, keep you up to date with new products or special promotions and to personalise your shopping experience with us.

Book a Design Meeting

Meet online with our design consultants from wherever you feel comfortable discussing your special piece. We will guide you through our different options and designs, answer all your questions, and offer general help and assistance.

Custom Enquiry

Our custom process allows you to create a unique piece of jewellery, handcrafted by our artisans and imagined by you. Whether it’s an original design or remodelling your existing personal treasures, Union Studios will work with you to interpret and translate personal stories into your jewellery, ensuring that each piece is as unique as the people behind it.  

For more custom pieces visit our instagram at @madebyunionstudios

If you would like to enquire about creating a custom piece with us, please fill out the form below.
Thank you for your enquiry. We will be in touch with you within 24 business hours.
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