Frequently asked questions

Yes. Our studio is appointment-only, giving us time to understand your ideas and guide you through the possibilities without feeling rushed. We offer private appointments in Surry Hills and virtual consultations for clients further afield.

Most made-to-order and custom pieces take around 5–6 weeks once the design and details are confirmed. More involved designs may take longer. We’ll give you a considered timeframe before production begins.

Nothing in particular. Inspiration images, a few notes on what you like, a budget or a special date can be useful, but it’s just as fine to arrive with an open mind. We’ll take you through it together.

Please let us know your date as early as possible. We can sometimes arrange an expedited production timeline, subject to the design and workshop availability. If time is especially tight, we can also explore ready-to-wear pieces.

Our pieces are predominantly crafted by specialist jewellers and workshops in Sydney, close to our Surry Hills studio. Certain components or specialist processes may be sourced from overseas. We remain closely involved in the design, making and finishing of every piece.

We’re based at Paramount House in Surry Hills, Sydney. Visits are by private appointment so we can dedicate the time and attention each consultation deserves.

We work by appointment rather than accepting walk-ins. You can book a studio or virtual consultation online, or get in touch if you need help finding a suitable time.

Studio appointments are generally available Tuesday to Friday, 10 am–5.30 pm, with some evening appointments available by arrangement. Selected Saturdays may be offered from time to time. Please refer to our booking calendar for current availability.

We’ll talk through what you’re looking for, explore designs and proportions, and discuss suitable metals, diamonds or gemstones. We can also consider budget and timing. It’s a relaxed conversation, with no expectation that you’ll make a decision on the day.

Yes. We keep a considered selection of designs, samples and stones in the studio to help you understand scale, shape and finish. As many pieces are made to order, not every design or stone will be available to view at all times.

Yes. We regularly work with people interstate and overseas. We can talk through design options by video, share images and measurements, and guide you through the same process remotely.

We begin with a conversation about your ideas, preferences and budget. From there, we explore design directions, source suitable stones where needed and work through the finer details together. For more involved commissions, this may include CAD drawings or a three-dimensional model. Once you're happy with the design and all the details are confirmed, we can begin making your piece.

References are a helpful way to understand what you’re drawn to, whether that’s a setting, silhouette or detail. We don’t directly replicate another maker’s design, but we can use the elements you love as a starting point for something personal to you.

Yes. We can curate a selection based on the shape, character, quality and budget you have in mind. We’ll talk you through the differences so you can choose a stone that feels right for your piece.

We can assess diamonds and gemstones from inherited or existing jewellery for a remodel. Their suitability depends on condition, measurements and the proposed setting. For new commissions, we generally source the stones ourselves rather than setting externally purchased stones.

For commissions requiring design development, we’ll share the appropriate drawings, CAD renders or models before production and allow time to review the details together. The level of design work depends on the piece.

Yes. We’ll be in touch at key milestones, and you’re always welcome to ask for an update. As much of the making happens at the workshop bench, there may not be a visual update at every stage.

Most are made individually once ordered. We also release a small selection of ready-to-wear pieces that are available for immediate purchase and dispatch.

Our usual timeframe is around 5–6 weeks from approved design and deposit, although more intricate work, unusual stones or busy workshop periods may require longer. We’ll confirm your estimated completion date before starting.

We recommend allowing at least 8–10 weeks before your wedding. This gives us space for production and any sizing or finishing adjustments without leaving things to the last moment.

Please share your deadline before confirming your order so we can check what is realistic. Depending on the work involved, an additional urgent production fee may apply. We won’t promise a date we cannot confidently meet.

Absolutely. We’ll keep you updated as your piece progresses, and you can get in touch at any point if you’d like to know where things stand.